The New Year’s Resolution: THIS TIME IS DIFFERENT!

Research shows that only 8% of those who make a New Year’s Resolution actually keep it! (University of Scranton)  But we are so certain on January 1st that THIS IS IT! THIS is the time I MAKE IT HAPPEN! But then something changes, the excitement wears off, the motivation lasts only for so long then you are back to reality.

Well then what is it that really works? We all know, we just don’t wanna face it.

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Customer Service is Dead

Let’s be real, back in the day customer service was everything. “The customer is always right” is an adage that is lost on today’s generation. In essence, “the one who can argue the best point is always right” seems to fit more with what you may experience. Think about it, you call a customer service phone number only to be made to feel like an idiot by the end of the call because they know more than you!

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